About
I found my way to design research through academia, ten years of psychology research. Leaning on that experience, I see the connective threads between behavioural science and design, which I use to understand and solve complex customer problems.
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I have a track record for navigating loosely defined problems, managing stakeholder relationships across disciplines, bringing disciplines together to collaborate on solving problems and formulating actionable insights to drive design decisions.
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Skills
Methods
Diary Study
Card Sorting
Usability Testing
Concept Testing
Interview
Survey
Co-design
Usage Analytics
Research Operations
Governance
Knowledge Management
People Management
Participant Recruitment
Guidelines, Templates & Documentation
Project Management
Program Management
Experience
Xero | Melbourne, Australia
Lead Design Researcher | Apr 2022 to Present
Senior Design Researcher | Nov 2021 to Apr 2022
Design Researcher | Jun 2021 to Nov 2021
Freelance | Sydney, Australia
UX Research Consultant | Jan 2020 - Jun 2021
Delivered actionable user insights that help clients understand their users' needs and inform product design by conducting generative and evaluative research.
InnoWell a University of Sydney and PwC venture | Sydney, Australia
UX Research Program Manager | Apr to Dec 2019
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Operationalised user research, which led to a more productive team and scaled the impact of research across the company by evaluating and implementing new documentation, processes and tools.
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Produced guidelines, how-to guides, templates, and processes to support researchers that resulted in numerous successful research studies across four project streams by ensuring research was efficient, consistent, and high quality.
Research Product Manager, Dec 2016 to Apr 2019 | Sydney, Australia
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Conducted the knowledge transfer of all user research from the R&D team to our new industry partner (PwC), which enabled the newly formed team to align on a shared and strategic vision for the next generation of the Synergy Online System - the InnoWell platform, by communicating the platform's value and functionality from the user's perspective.
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Co-facilitated multi-disciplinary design thinking sessions, which allowed the team to examine and explore the platform's further development strategically and holistically by emphasising empathising with the user and adopting a creative problem-solving and experimentation mindset.
The Univeristy of Sydney, R & D Team
Research Project Manager, Jun 2015 to Dec 2016 | Sydney, Australia
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Planned and delivered generative and evaluative research that informed the early blueprint of the InnoWell platform by employing various methodologies, including co-design, surveys, usability testing, concept testing and interviews.
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Managed research operations; helped researchers be efficient, ethical and deliver an excellent participant experience by standardising research methods, guiding researchers on ethics, and streamlining participant recruitment processes.
Education
Credential of Readiness, Harvard Business School Online
2015 | Boston, USA
CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is comprised of three courses—Business Analytics, Economics for Managers, and Financial Accounting—developed by leading Harvard Business School faculty and delivered in an active learning environment based on the HBS signature case-based learning model.
Bachelor of Science in Psychology, Northeastern University
2005 | Boston, USA